FAQs

The questions we hear most often, answered plainly.

When will my order ship?

Orders ship within two business days from our Auckland studio. You'll get a tracking link as soon as the courier has it.

How much does shipping cost?

Shipping within New Zealand is a flat $12, and complimentary on orders over $200. International shipping is calculated at checkout.

Do you ship internationally?

Yes — Australia, the UK, and the US. Other regions on request; contact the studio for a quote.

Can I wash linen in the machine?

Yes. Cool wash, gentle cycle, line dry or tumble on low. Linen gets softer with every wash.

What if I want to exchange or return something?

We accept returns within 30 days as long as the item is unwashed and unused. See the returns page for the full policy.